Stonly launches Business Process Agents for customer service

Stonly launched Business Process Agents on September 17, 2026. The agents use structured Stonly Guides containing workflow steps, decision logic, rules, required information and actions, allowing the same process definition to support human agents, customer self-service or autonomous execution. The release targets complex service cases whose resolution depends on customer context, policy and intermediate workflow outcomes rather than simple question answering. Source: Stonly, September 17, 2026.