The Privacy Policy distinguishes machine0's role as controller for account, authentication, billing and infrastructure metadata from its processor role for data stored inside customer VMs. It says VM contents are not routinely accessed or inspected; remote-command output and optional HTTP-proxy traffic are relayed in real time rather than stored or logged by machine0.5 Account data is hosted through Railway in the United States, VM data resides in the selected region, and the policy lists DigitalOcean, Cloudflare, Stripe, Resend, Google, EU-hosted PostHog and optional Sentry as subprocessors.5
The same policy publishes retention periods and security controls including TLS, SSH, bcrypt password hashing, rate limiting and encryption at rest for managed SSH private keys; those private keys are retrievable through the API.5 The Terms confirm full root SSH access, customer ownership of VM data and DigitalOcean as the underlying VM provider.3 These disclosures improve transparency, but they remain vendor-authored controls rather than an independent security audit. Likewise, the advertised 99.99% uptime is a first-party/infrastructure claim, not an independently validated reliability measurement.1
Independent product evidence is still limited. Y Combinator confirms the active company and product surface, while APIs.io independently catalogs machine0's developer API and persistent VM lifecycle; neither provides a substantive reliability or security benchmark.46