SoyAi

SoyAi is a Colombian customer-service and sales automation platform for WhatsApp, Instagram, Facebook and web. Its current product surface spans automated FAQ handling, lead qualification, appointment or order workflows, follow-up, alerts, conversation summaries and human takeover when the AI is uncertain or a customer asks for a person ¹. Higher tiers add a centralized funnel/statistics/customer-management interface, AI conversational agents and custom API integrations such as Shopify, Wompi or CRM connections ¹. The product is configured with the vendor rather than presented as a purely self-serve bot builder: onboarding includes business-needs analysis, technical setup and training ¹.

SoyAi advertises subscriptions starting at COP 30,000 per month and a seven-day trial ¹. The public plan structure progresses from Entrada, through Básico and Estándar, to Avanzado; however, the inspected page does not publish a stable numeric price for every named tier, so AiToolMap does not invent plan-level amounts beyond the verified starting price. Entrada supports up to 200 active conversations on Instagram, Facebook and web; Básico raises this to 1,000 conversations and three users with centralized management; Estándar adds conversational AI; Avanzado adds one custom API integration ¹. This starting price is accessible for small businesses, although direct value comparison is limited by incomplete per-tier pricing transparency.

The Terms identify SOYAI S.A.S. as the service provider, describe the platform as software for automated chat, social-network conversation management and third-party integrations, and assign customers responsibility for lawful user-generated content and account use ². The Privacy Policy states that SoyAi processes client and end-user data, connected Facebook/Instagram data, messages, account information and technical data; it also states encryption in transit and at rest, access controls, security audits, monitoring, international transfers, user deletion requests and a minimum three-month retention period before archival or anonymization ³. The service is not intended for people under 18 ³. Independent Colombian business-directory data corroborates an active SOYAI S.A.S. registration in Antioquia, constituted in March 2025 ⁴. The canonical 50-source panel produced no eligible exact-product numeric user-rating evidence, so external absence is not scored as a negative.

SoyAi best fits small businesses, sales teams and customer-support teams that receive substantial customer traffic through WhatsApp and social channels and want assisted setup rather than building automation from scratch ¹. The current examples and targeting cover restaurants, hospitality, education, automotive, real estate, professional services and other appointment-, inquiry- or order-driven businesses ¹. It is less suitable for buyers that require extensive independent reliability benchmarks, detailed public security certifications or fully transparent per-tier pricing before speaking with the vendor.